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English for Business-Topic 9





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TASK 2

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Dialogue with a client on a product problem(s) [complaint] Me :   Good afternoon, can i help you sir Customer : Good afternoon,   I purchased a computer from your company since last month. Unfortunately, I'm not satisfied with my new computer. I want complaints about your product. I'm having a lot of problems. Me : I’m sorry you’ve had that experience, let me see what I can do to help you Customer : I'm having problems with my Internet connection, as well as repeated crashes when I try to run my word-processing software. Me : Did you read the instructions that came with the computer? Customer : We’ll , yes. But the troubleshooting section was no help. Me : What happened exactly? Customer : Well, the Internet connection doesn't work. I think the modem is broken. I'd like a replacement. Me : How were you using the computer when you tried to connect to the Internet? Customer : I was trying to connect to the Internet! Me : I'm just t...
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Promoting a New Product

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(English for Business - Topic 4) Use canvas Totebags over plastic for shopping bags Good Morning, i’m Jesi a Sales Marketing from Hero. Please let me introduce our new product. Hero’s pulling out an eco-friendly canvas totebag. Since people have started to understand that paper bags, and plastic bags are not as eco-friendly as bags that are not thrown out at all,  reusable grocery bags  have been increasing in recognition. The online store’s cotton mesh reusable grocery bags have the same capacity as the old familiar plastic bags, and if you need to, you can stretch the load a bit without having to worry that the bag might break or tear. Reusable shopping tote bags can hold up to forty lbs. This is one of the reasons that I have decided to purchase tote bags in bulk, as I always have cargo to carry around. Everyone else calls them shopping tote bags. All of us would like to help save the environment, so it ...
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