Making and Receiving Telephone Call

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(English for Business - Topic 2)

Receptionist : Good Morning, this is the Four Season Hotel in Jakarta. How may I help you?

Caller : Good morning, well actually it is already afternoon here in England! I would like to book a room please.

Receptionist : Certainly sir. How many people is the booking for?

Caller : One person. It’s for me, so I need a single room.

Receptionist : What date will you be arriving?

Caller : I will be arriving on Saturday 25th October.

Receptionist : Ok, and when will you be leaving?

Caller : I will be leaving the following Saturday, so that’s the 1st November. How much would that be?

Receptionist : With our special weekly rate, that would be a total of $1,100.

Caller : Oh, well that’s slightly more expensive than i was expecting. Does that include breakfast?

Receptionist : Oh yes absolutely. The price includes breakfast and all taxes. There are no hidden charges.

Caller : Oh I see. Well that’s actually quite reasonable then. Is there WIFI ih the hotel?

Receptionist : Yes, all of our rooms have WIFI at no extra charge.

Caller : Excellent. That would be very useful.

Receptionist : For the choice of rooms, would you prefer a room with view of the city skyline or a view of Central Park?

Caller : Oh, I’m not sure. Is there a difference in price?

Receptionist : No, both rooms are available at the same price. The only difference is the view.

Caller : Well in that case, I’d prefer the view of the city please. I would like to go ahead and book those dates please.

Receptionist : Certainly sir. For bookings made over the phone, we ask that customers pay in advance for the first night. The remaining balance can be settled at the end of the stay.

Caller : That’s fine, I understand.

Receptionist : May I take your full name please?

Caller : Yes, it’s John Lennon. L – E – N – N – O – N

Caller : Yes of course. It’s johnlennon@gmail.com

Receptionist : Thank you.. Ok, I have made the reservation for those dates. You will receive confirmation by email along with instructions for making the payment for the first night. Is there anything else I can help you with?

Caller : Emm, yes just one last thing. On the 25th November, I will be arriving directly from the airport at around 2pm. Will the room be ready by that time?

Receptionist : Well usually check-in is after 4pm but I will request that your room is cleaned first. So long as you don’t arrive before 2pm, then that will be fne.

Caller : Thanks very much. I appreciate it. I’ll go and check my email straight away and pay the deposit. Goodbye and thanks again.

Receptionist : You’re welcome Mr Lennon. Thanks for your call and if there’s anything else you need, don’t hesitate to ask.

Caller : Thanks again. Goodbye.


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