TASK 2

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Dialogue with a client on a product problem(s) [complaint]
Me :  Good afternoon, can i help you sir
Customer : Good afternoon,  I purchased a computer from your company since last month. Unfortunately, I'm not satisfied with my new computer. I want complaints about your product. I'm having a lot of problems.
Me : I’m sorry you’ve had that experience, let me see what I can do to help you
Customer : I'm having problems with my Internet connection, as well as repeated crashes when I try to run my word-processing software.
Me : Did you read the instructions that came with the computer?
Customer : We’ll, yes. But the troubleshooting section was no help.
Me : What happened exactly?
Customer : Well, the Internet connection doesn't work. I think the modem is broken. I'd like a replacement.
Me : How were you using the computer when you tried to connect to the Internet?
Customer : I was trying to connect to the Internet!
Me : I'm just trying to understand the problem. I'm afraid it's not our policy to replace computers because of glitches.
Customer : I bought here this computer with the software pre-loaded. I haven't touched anything.
Me : We’re sorry that you’ve had a problem with this computer. I hear your complaints, let me have a look and check the settings.
Customer : ok, that will work for me.
Me : There could be something wrong with the software. We'll do our best to get your computer working as soon as possible.  I will discuss with my co-workers the other. Can you wait?
Customer : ok I’ll be waiting

Dialogue with a co-worker on the solution for the said complaint

Co-worker : Hi, why you look so sad?
Me : Yeah, I have a little problem
Co-worker : what’s the problem?
Me: Costumer complaints
Co-worker : Many customer complaints?
Me : No, only one person.
Co-worker : Then why did he complain?
Me : Because the Internet connection doesn't work and repeated crashes when he try to run  word-processing software
Co-worker : Perhaps there’s something wrong with the software. Have you checked it?
Me : everything looks ok on the outside but something wrong with the software
Co-worker : Do we have to do further inspection? All right, but tell the customer that if there is damage that occurs outside the agreement. And don't forget to ask for customer contact
Me : Ok. I can tell the costumer about that, thank you for your advice!

 Note:
Commonly misused word
Confusingly Related Words
Preposition


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