TASK 2
Dialogue with a client on a product problem(s) [complaint] Me : Good afternoon, can i help you sir Customer : Good afternoon, I purchased a computer from your company since last month. Unfortunately, I'm not satisfied with my new computer. I want complaints about your product. I'm having a lot of problems. Me : I’m sorry you’ve had that experience, let me see what I can do to help you Customer : I'm having problems with my Internet connection, as well as repeated crashes when I try to run my word-processing software. Me : Did you read the instructions that came with the computer? Customer : We’ll , yes. But the troubleshooting section was no help. Me : What happened exactly? Customer : Well, the Internet connection doesn't work. I think the modem is broken. I'd like a replacement. Me : How were you using the computer when you tried to connect to the Internet? Customer : I was trying to connect to the Internet! Me : I'm just t...